Refund & Cancellation Policy

Last updated: 25 July 2026 · Effective for wedoaistudio.com

This policy explains how cancellations and refunds work for WEDO AI Studio subscriptions and credit purchases, billed through Razorpay.

1. Cancelling your subscription

You can cancel your subscription at any time from your account settings. When you cancel:

You keep access to your current plan and remaining credits until the end of the billing period you've already paid for.
You will not be charged again after cancellation.
Your account reverts to the Free plan (limited trial generations) once the paid period ends.

2. Refund policy

WEDO AI Studio does not offer refunds once a billing cycle's credits have started being used.

This is standard for AI-usage subscriptions: each generation you run has a real, immediate cost to us at the moment it's processed by the AI provider, so a used credit cannot be "returned" the way a physical product can. Once your subscription is active for a billing cycle and any credit in that cycle has been used, that cycle is non-refundable.

3. Exceptions

We will review and may issue a refund at our discretion in these situations:

✅You were charged twice for the same billing cycle due to a payment or system error.

✅A payment was deducted but your plan/credits were never activated on your account, and our support team cannot resolve it.

✅You were charged after a cancellation that should have taken effect.

To request a review under any of the above, email us within 7 days of the charge with your account email and the payment reference from Razorpay.

4. Credit top-ups

One-time credit top-up purchases (e.g. the ₹99 top-up) are also non-refundable once purchased, for the same reason as above — the credits are usable immediately on your account.

5. How to request a review

Email wedobranding01@gmail.com with:

The email address on your WEDO AI Studio account
The date of the charge and the amount
The Razorpay payment ID (from your payment confirmation email or bank/card statement)
A short description of the issue

We aim to respond within 5 business days. Approved refunds are issued to the original payment method via Razorpay and may take 5–10 business days to reflect, depending on your bank.